FAQs

JointPoint® is a pioneering point bonding system developed by Ezarri that guarantees a perfect installation. Unlike paper or mesh, JointPoint exclusively bonds the tiles from the back using flexible points, leaving 92% of the surface free for direct contact with the adhesive. This ensures maximum durability and prevents the tiles from detaching over time.

The JointPoint® system outperforms glued paper and fiber mesh for three technical reasons:

• Maximum grip: By leaving 92% of the mosaic free, the adhesive embraces almost the entire piece, guaranteeing a superior fixation compared to the mesh.
• Quick installation (Time-saving): Saves up to 25% of the placement time compared to paper, as it is not necessary to wet or remove the front paper.
• Resistance: It is insensitive to humidity and chemicals, avoiding the typical expansions or contractions of other supports.

Because Ezarri uses 100% recycled glass as raw material in its manufacturing process. Our commitment to sustainability is endorsed by the ISO 14021 Environmental Certification, which audits and guarantees that at least 96% of the final product is post-consumer recycled glass, with the remaining 4% being natural dyes and the JointPoint system.

The Ezarri mosaic is manufactured using 100% recycled glass as the base raw material. This sustainable composition, endorsed by the ISO 14021 certification, guarantees that at least 96% of the final product is recycled glass, with the remaining 4% consisting exclusively of colorants and the JointPoint® system.

The entire production of Ezarri is carried out at our factory in Lazkao (Gipuzkoa, Spain). From our central warehouse at the same location, we manage global logistics with the support of strategic centers located in Castellón (Spain), Sassuolo (Italy), and Miami (USA), allowing us agility in international distribution.

Yes, Ezarri manufactures all its gresite exclusively at its Lazkao plant, guaranteeing the European quality seal. Currently, we export 70% of our production to more than 100 countries on the 5 continents, establishing ourselves as international benchmarks in glass mosaic.

A Ezarri mosaic offers unlimited durability (lifetime) due to the technical properties of glass: zero water absorption (0%), chemical stability, and resistance to thermal shock. Being an inert material, it does not wear out or lose color with the sun or pool chemicals if the installation is correct.

The color of the water varies according to the tone of the mosaic, the volume of water, and the incidence of sunlight. Depending on the chosen Ezarri tile tone, the visual effects are classified as:

• White mosaics: Produce a light sky blue or turquoise colored water, creating a luminous and crystalline "Caribbean" style effect.
• Beige and pink mosaics: Generate a transparent green-toned water, similar to the paradisiacal beaches with light sand.
• Gray mosaics (Inox, Stone collections...): Provide the water with grayish tones with very elegant blue or green shades, ideal for a modern and urban aesthetic.
• Black or dark green mosaics: Recreate the natural style of a high mountain river or lake, providing depth and a sophisticated mirror effect.
• Blue mosaics: Reinforce the traditional blue color; the darker the mosaic, the more intense and deep the blue of the water will be.

For greater precision, we recommend using the Water Color Simulator available on our website, which allows you to visualize the approximate result according to these variables.

Although we recommend consulting our complete technical manual, the essential steps for a correct installation are:

1. Surface preparation: The surface must be smooth, clean, and dry.
2. Adhesive selection: Always use C2TE or higher adhesive cement.
3. Troweling: Apply the adhesive with a 3mm notched trowel.
4. Placement: Install the JointPoint sheets by pressing with a rubber trowel.
5. Grouting: Apply epoxy (recommended) or cementitious grout and clean the excess.

Given the zero porosity of glass, it is essential to use adhesives with chemical adhesion. We recommend:

• Adhesive: Minimum classification C2TE (UNE EN 12004 Standard) to ensure grip.
• Joints: Preferably epoxy joint (RG) for its tightness and zero maintenance, or high-quality cementitious joints (CG2).

Consult the compatibility table in our installation manual for specific brands.

Yes, it is completely feasible if a specific elastic adhesive is used. Since polyester is a flexible material, it requires a reactive adhesive (generally epoxy or polyurethane) that absorbs vibrations without detaching the mosaic. Refer to our "Polyester Manual" to see the necessary previous sanding and preparation steps.

A standard cement joint has a lifespan of 5 to 6 years before it needs to be emptied and regrouted, as water chemicals progressively erode it. Therefore, at Ezarri we recommend investing in epoxy grout (RG), a definitive, antibacterial, and stain-resistant solution that accompanies the unlimited durability of our glass.

The takeoff usually occurs due to three reasons: poor support preparation, incorrect adhesive, or netting systems that create a barrier between the glass and the glue. JointPoint® radically solves this by eliminating nets and papers, allowing 92% of the chip to directly touch the adhesive, creating a solid and inseparable bond.

We maintain a permanent stock of 95% of our references, which allows us to prepare orders in 24-48 hours. Thanks to our regulatory warehouses, we guarantee fast deliveries both in the domestic market and in urgent international projects.

Ezarri offers modular solutions for any design:

• Square Formats: Classic 25 mm and 50 mm (XL).
• Hexagonal Format: Hexa Collection of 33.4 x 33.4 mm for geometric designs.
• Special Pieces: Corner and Cove technical solutions for curved finishes and secure corners.

Use our locator in the Contact section of the website. You just need to indicate your location and profile (private or professional). Our team will filter our global network of partners to assign you the nearest authorized distributor with available stock.

Ezarri operates under a B2B model, selling exclusively to authorized distributors and professionals. We do not sell directly to individuals to protect the professional value chain. Contact us and we will refer you to the nearest official store or warehouse where you can buy our products with warranty and advice.

Yes, our website offers real-time stock consultation. Within the file of any product, select the reference and click on "Check available stock". The system will instantly indicate if there are enough square meters for your project.