FAQs

What is the Ezarri JointPoint® paneling system and how does it work in its glass mosaics?

JointPoint® is a pioneering point bonding system developed by Ezarri that ensures a perfect installation. Unlike paper or mesh, JointPoint exclusively bonds the tiles on the back using flexible points, leaving 92% of the surface free for direct contact with the adhesive. This ensures maximum durability and prevents tiles from detaching over time.

Why is the JointPoint® system from Ezarri better than other mosaic fixing systems for pools and spas?

The JointPoint® system outperforms glued paper and fiber mesh for three technical reasons:

  • Maximum grip: By leaving 92% of the mosaic free, the adhesive almost entirely embraces the piece, ensuring superior fixation compared to the mesh.
  • Quick installation (Time-saving): It saves up to 25% of the installation time compared to paper, as it is not necessary to wet or remove the front paper.
  • Resistance: It is insensitive to moisture and chemicals, avoiding the typical expansions or contractions of other supports.
Why is the Ezarri glass mosaic considered an eco-friendly product made with recycled glass?

Because Ezarri uses 100% recycled glass as raw material in its manufacturing process. Our commitment to sustainability is backed by the ISO 14021 Environmental Certification, which audits and guarantees that at least 96% of the final product is post-consumer recycled glass, with the remaining 4% being natural colorants and the JointPoint system.

What is the Ezarri glass mosaic made of and what percentage comes from recycled glass?

The Ezarri mosaic is manufactured using 100% recycled glass as the base raw material. This sustainable composition, endorsed by the ISO 14021 certification, ensures that at least 96% of the final product is recycled glass, with the remaining 4% consisting exclusively of dyes and the JointPoint® system.

Where is the Ezarri factory located and from which location do they distribute their glass mosaics?

The entire production of Ezarri is carried out in our factory in Lazkao (Gipuzkoa, Spain). From our central warehouse on the same site, we manage global logistics with the support of strategic centers located in Castellón (Spain), Sassuolo (Italy), and Miami (USA), which allows us agility in international distribution.

Are all Ezarri mosaics manufactured in Spain and to which countries are they currently exported?

Yes, Ezarri manufactures all its pool tiles exclusively at its plant in Lazkao, guaranteeing the European quality seal. Currently, we export 70% of our production to more than 100 countries on all 5 continents, establishing ourselves as international leaders in glass mosaic.

How long can a correctly installed Ezarri glass mosaic last in a residential or community pool?

A Ezarri mosaic offers unlimited durability (for life) due to the technical properties of glass: zero water absorption (0%), chemical stability, and resistance to thermal shock. Being an inert material, it does not wear out or lose color with the sun or pool chemicals if the installation is correct.

How does the color and appearance of the water in my pool change according to the Ezarri glass mosaic I choose?

The color of the water varies depending on the tone of the mosaic, the volume of water, and the incidence of sunlight. According to the chosen Ezarri gresite tone, the visual effects are classified as:

  • White mosaics: Produce light blue or turquoise water, creating a luminous and crystalline "Caribbean" style effect.
  • Beige and pink mosaics: Generate transparent green water, similar to the paradisiacal beaches with light sand.
  • Gray mosaics (Inox, Stone collections...): Provide the water with grayish tones with very elegant blue or green hues, ideal for a modern and urban aesthetic.
  • Black or dark green mosaics: Recreate the natural style of a high mountain river or lake, providing depth and a sophisticated mirror effect.
  • Blue mosaics: Strengthen the traditional blue color; the darker the mosaic, the more intense and deep the blue of the water will be.

For greater accuracy, we recommend using the Water Color Simulator available on our website, which allows you to visualize the approximate result according to these variables.

How to install step by step the Ezarri glass mosaic in a swimming pool, spa or wellness area?

Although we recommend consulting our complete technical manual, the essential steps for a correct installation are:

  1. Preparation of the support: The surface must be smooth, clean, and dry.
  2. Choice of adhesive: Always use C2TE or higher adhesive cement.
  3. Combing: Apply the adhesive with a 3mm notched trowel.
  4. Placement: Install the JointPoint sheets by pressing with a rubber trowel.
  5. Grouting: Apply epoxy grout (recommended) or cementitious grout and clean the excess.

 

What adhesives and joint mortars does Ezarri recommend for the correct installation of their glass mosaics?

Given the null porosity of glass, it is essential to use adhesives with chemical adhesion. We recommend:

  • Adhesive: Minimum classification C2TE (UNE EN 12004 standard) to ensure grip.
  • Joints: Preferably epoxy joint (RG) for its tightness and zero maintenance, or high-quality cementitious joints (CG2).

Check the compatibility table in our installation manual for specific brands.

Can Ezarri glass mosaic be installed in a polyester or prefabricated pool?

Yes, it is totally viable if a specific elastic adhesive is used. Since polyester is a flexible material, it requires a reactive adhesive (generally epoxy or polyurethane) that absorbs vibrations without detaching the mosaic. Check our "Polyester Manual" to see the necessary sanding and preparation steps required beforehand.

How long can a cement joint last in a pool lined with Ezarri mosaic with proper maintenance?

A standard cementitious grout has a lifespan of 5 to 6 years before requiring emptying and regrouting, as water chemicals progressively erode it. Therefore, at Ezarri we recommend investing in epoxy grout (RG), a definitive, antibacterial, and stain-resistant solution that accompanies the unlimited durability of our glass.

Why can the tiles in a pool come off and how does the JointPoint® system by Ezarri help prevent it?

The detachment usually occurs due to three reasons: poor substrate preparation, incorrect adhesive, or mesh systems that create a barrier between the glass and the adhesive. JointPoint® radically solves this by eliminating meshes and papers, allowing 92% of the chip to directly touch the adhesive, creating a solid and inseparable bond.

What is the availability and delivery times of Ezarri mosaics in Spain and other countries?

We keep a permanent stock of 95% of our references, which allows us to prepare orders in 24-48 hours. Thanks to our regulating warehouses, we guarantee fast deliveries both in the domestic market and in urgent international projects.

What formats and sizes of glass mosaic does Ezarri manufacture for pools, spas, and other projects?

Ezarri offers modular solutions for any design:

  • Square Formats: Classic 25 mm and 50 mm (XL).
  • Hexagonal Format: Hexa Collection of 33.4 x 33.4 mm for geometric designs.
  • Special Pieces: Technical solutions Corner and Cove for curved finishes and secure corners.
How can I locate the nearest Ezarri distributor or point of sale to my city or country?

Use our locator in the Contact section of the website. You just need to indicate your location and profile (particular or professional). Our team will filter our global network of partners to assign you the nearest authorized distributor with available stock.

I am a private individual, can I buy Ezarri mosaics directly or should I go to a pool distributor or professional?

Ezarri operates under a B2B model, selling exclusively to authorized distributors and professionals. We do not sell directly to individuals to protect the professional value chain. Contact us and we will refer you to the nearest official store or warehouse where you can buy our products with warranty and advice.

Can I check online the availability of a specific Ezarri mosaic before placing my order?

Yes, our website offers real-time stock consultation. Within the file of any product, select the reference and click on "Check available stock". The system will instantly indicate if there are enough square meters for your project.

Do you want more information? Contact us

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